Frequently Asked Questions

About This Tapestry

Is this tapestry in stock?
Usually. If not, we will get it in from France in about 1-2 weeks after your order is placed, then ship it to you.

Is the rod included?
No. Rods and tassels are sold separately. View rods & tassels here.

Where is this tapestry made?
France

Is this tapestry hand made?
No. It is machine woven on quality jacquard looms in France.

Shipping

Where does it ship from?
Seattle Washington area, USA.

How much does shipping cost?
We offer free shipping in the USA! Click here for information on International shipping.

How soon will my order ship?
Typically within 5 business days. Sometimes a French tapestry is not in stock and it takes about 1-2 weeks to get it in, at which point it will ship out from our USA warehouse.

Do you use FedEx to ship?
We use FedEx to ship to most addresses. We also use UPS as well as the U.S. Postal Service for some shipments.

Will I get a tracking number?
Yes. Once your order ships we will email you a tracking number.

Return Policy

What is your return policy?
We have a phenomenal return policy! Read all about our return policy here.

Other Questions

Are the images screen printed onto the fabric?
No. All images are woven into the tapestries. These are high quality tapestries.

How do I maintain my tapestry?
Once mounted on a wall, your tapestry should require very little maintenance. Vacuum your tapestry once
or twice a year with your vacuum cleaner's upholstery attachment to remove dust.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal.

Is paying online safe and secure?
Yes. In the bottom right corner of every page you will find our security logo. Click this logo to see that our
site is secured with 256 bit encryption, thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.