Frequently Asked Questions

Contact

How can I reach you?
If your question is not answered below, Contact Us Here.

Shipping

How much does shipping cost?
Shipping is free on all orders within the USA!
Click here to see our International shipping rate.

How soon will my order ship?
Orders typically ship out within 5 business days. If a European woven tapestry is not in stock it will take 1-3 weeks to get it in and be shipped out.


Will I get a tracking number?
Yes. Once your order ships we will email you a tracking number.

What carrier do you use for shipments?
We use FedEx to most addresses in the USA. We use the U.S. Postal Service for all other orders, including International.

Do you ship to my country?
We ship to every country! Here are some of the countries that we have already shipped to: Australia, Austria, Azerbaijan, Belgium, Bermuda, Brazil, Canada, Chile, China, Colombia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greece, Honduras, Hong Kong, India, Indonesia, Iceland, Ireland, Israel, Italy, Japan, Kazakhstan, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Puerto Rico, Qatar, Romania, Russia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Virgin Islands.

Products

Can a tapestry be made into a size not shown on the site?
No. Each tapestry only comes in the size(s) shown. We cannot make them in other sizes.

Does a rod come with the tapestry?
No. Rods and tassels are sold separately. View rods & tassels here.

Do the rods include brackets and hardware?
Yes! Each rod comes with all necessary hardware, including brackets and screws. Nothing additional is required.

Do you appraise or buy old tapestries?
No. We deal exclusively with brand new tapestries and cannot appraise any others.

Are the images screen printed onto the fabric?
No. All images are woven into the tapestries. These are high quality tapestries.

How do I get wrinkles out of my tapestry?
To remove wrinkles or creases, iron the back of the tapestry first, using a steam iron on a medium setting.
This will remove most of the wrinkles. If you still need to iron the front, place a thin cloth between the
fabric and the iron to avoid scorching the fibers.

How do I maintain my tapestry?
Once mounted on a wall, your tapestry should require very little maintenance. Vacuum your tapestry once
or twice a year with your vacuum cleaner's upholstery attachment to remove dust.

Ordering & Payments

Can I place my order over the phone?
Yes you can. Most customers find our online ordering process very simple and secure. But if you do not like that method
then you can place your order by telephone by calling 1-818-945-4349. (M-F, 9am-5pm EST.)

What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal.

Is paying online safe and secure?
Yes. In the bottom right corner of every page you will find our security logo. Click this logo to see that our
site is secured with 256 bit encryption, thereby offering the highest level of encryption and security possible. This means
you can rest assured that communications between your browser and this site's web servers are private and secure.

Will I pay sales tax?
Only residents of California will pay a sales tax of 8.5%.

Return Policy

What is your return policy?
We have an excellent return policy! Read our return policy here.

Our Company

Why buy from WallTapestry.com?
1. We have an A+ rating with the Better Business Bureau. (View BBB rating.)
2. We have an excellent return policy. (View return policy.)
3. We have personalized customer service, answering all calls and emails within one business day. (View contact info.)
4. We have excellent testimonials from the USA, Canada, the UK and more! (View testimonials.)
5. Every tapestry is woven in Europe or the USA.

Where is your main office?
WallTapestry.com
2811 S. Lovers Lane
Suite F
Visalia, CA 93292
United States